REFUND POLICY
Return and Refund Policy
Last updated: October 23, 2026
This Return and Refund Policy applies to purchases made from WUFANJO INC. We aim to provide a clear and fair return process for our customers. Please review the following conditions before requesting a return, exchange, or refund.
1. Return Eligibility
We accept return requests submitted within 30 calendar days of delivery, except for customized items, unless otherwise required by applicable law.
To be eligible for a return, the item must generally be in its original condition, unused, unworn, undamaged, and unaltered, with original tags and packaging where applicable. Proof of purchase or a valid order number is required.
Items that do not meet the applicable return conditions may be ineligible for a return or refund. We will review each request and inform you of the outcome.
Returns requested after 30 calendar days of delivery are not accepted under our standard return policy, except where a return, refund, or other remedy is required by applicable law or separately approved by us in writing.
If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as possible. We may request photos, order details, or other relevant information to verify the issue and determine an appropriate resolution.
2. How to Request a Return
Before returning an item, please contact our customer service team at support@buerco.com.
Please include the following information in your email:
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Your order number
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The reason for the return
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Photos or other supporting information, if the item is damaged, defective, or incorrect
Our customer service team will review your request and, if approved, provide return instructions and confirm the applicable return address.
Please do not send a return before receiving confirmation and instructions from our customer service team.
3. Return Shipping Fees
Returns due to our error: If an item is damaged, defective, incorrect, or materially inconsistent with its description due to our error, we will cover reasonable return shipping costs or provide an appropriate return shipping arrangement, as applicable.
Returns for personal reasons: If the item was supplied correctly and you request a return for personal reasons, such as a change of mind or dissatisfaction unrelated to a product defect or listing error, you are responsible for the return shipping costs.
Any applicable return shipping fees will be communicated during the return authorization process.
4. Return Shipping and Order Identification
Once your return has been approved, please follow the return instructions provided by our customer service team.
After shipping the item, please email us your order number and return tracking number, if available. This information helps us identify your returned package and process your request efficiently.
If you wish to return items from multiple orders, please contact customer service first. Separate return authorizations and shipments may be required to ensure that each return is properly identified.
5. Return Address
Please contact customer service before sending a return to confirm the correct return address and obtain return authorization.
Our listed return address is:
WUFANJO INC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Please use the return address confirmed by our customer service team for your specific return.
6. Refund Review and Processing Time
Once we receive your returned item, we will generally inspect it and review the return request within 5 business days.
If the return is approved, we will initiate the refund to your original payment method within 10 business days after approval.
After the refund has been issued, the time required for the funds to appear in your account depends on your payment provider, bank, or card issuer. Additional processing time may be required.
If your refund has not appeared after the expected processing period, please contact us at support@buerco.com with your order number.
If a return is not approved, we will notify you of the reason and explain any available options, subject to applicable law.
7. Exchanges
If you wish to exchange an item, please contact support@buerco.com within 30 calendar days of delivery. Exchanges are subject to product availability and the applicable return conditions.
If an exchange cannot be arranged, we will explain the available alternatives.
8. Contact Information
If you have questions about returns, refunds, or exchanges, please contact us:
This agreement is between you and WUFANJO INC.
Nothing in this policy is intended to limit any consumer rights or remedies that cannot be excluded under applicable law.
Phone: +1 (360) 861-0883
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801
Return Address: 30 N Gould St Ste R, Sheridan, WY 82801
This agreement is between you and WUFANJO INC
Last updated: October 23, 2026